Fair Usage Policy
Our commitment to providing reliable service for all Stamperly users while maintaining platform integrity.
Last updated: December 2024
Our Commitment
At Stamperly, we’re committed to providing reliable, high-quality digital loyalty card services to all our customers. This Fair Usage Policy ensures that our platform remains fast, secure, and available for everyone by establishing reasonable usage guidelines.
We believe in transparency and want you to understand what constitutes normal usage versus activities that might impact service quality for other users.
What is Fair Usage?
Fair usage means using Stamperly’s services in a way that’s reasonable, legitimate, and doesn’t negatively impact other users.
Fair usage includes normal business operations such as:
- Creating and managing loyalty cards for legitimate business purposes
- Issuing stamps and rewards to genuine customers
- Sending reasonable promotional messages to opted-in customers
- Accessing analytics and reports for business insights
- Using integrations and API calls for legitimate business automation
Customer Management
Acceptable Use
- Genuine customer registrations
- Legitimate stamp issuance
- Reasonable customer data exports
- Normal customer support activities
Prohibited Activities
- Creating fake customer accounts
- Bulk importing invalid customer data
- Sharing customer data inappropriately
Messaging & Notifications
Acceptable Use
- Relevant promotional messages
- Reward notifications
- Business updates to customers
- Reasonable message frequency
Prohibited Activities
- Spam or unsolicited messages
- Excessive message frequency
- Messages unrelated to your business
- Sending messages to non-customers
API & Integrations
Acceptable Use
- Reasonable API call volumes
- Legitimate business integrations
- Proper error handling
- Following rate limits
Prohibited Activities
- Excessive API requests
- Attempting to bypass rate limits
- Using APIs for unauthorized purposes
- Sharing API credentials
Platform Security
Acceptable Use
- Secure account management
- Proper staff access controls
- Regular password updates
- Reporting security issues
Prohibited Activities
- Attempting to breach security
- Unauthorized access attempts
- Sharing login credentials
- Reverse engineering our platform
Reasonable Usage Limits
While we don’t impose strict limits, these guidelines help ensure fair usage across all plans.
Starter Plan
- Up to 1,000 customers per card
- 50 messages per day
- 1,000 API calls per day
- Standard support response
Pro Plan
- Up to 5,000 customers per card
- 200 messages per day
- 5,000 API calls per day
- Priority support response
Business Plan
- Up to 25,000 customers per card
- 1,000 messages per day
- 25,000 API calls per day
- Premium support response
Note: These are guidelines, not hard limits. If your legitimate business needs exceed these thresholds, please contact us to discuss your requirements.
Monitoring and Enforcement
We continuously monitor our platform to ensure optimal performance and security for all users. Our monitoring includes:
- Automated systems that detect unusual usage patterns
- Regular security scans and performance monitoring
- Customer feedback and abuse reports
- Manual reviews when necessary
If we detect usage that violates this policy, we may take the following actions:
- We'll contact you to discuss the issue and provide guidance
- We may temporarily limit certain features
- In severe cases, we may suspend your account
- Account Termination for repeated violations or malicious activity
Transparency & Support
We believe in open communication. If we need to suspend your service for fair usage reasons, we will:
- Provide a clear explanation of the issue
- Provide relevant usage data
- Offer options to resolve the issue
- Help you adjust your plan if your needs have grown
Contact Us
If you feel that your legitimate business activities might exceed these guidelines, or if you have any questions regarding this Fair Usage Policy, please contact us:
- Via email at support@stamperly.com
- Through the in-app Support panel
- By contacting your Customer Success Manager (for Enterprise customers)