Digital Loyalty Card for Your Business – Simple, No App Needed

Our Commitment

At Stamperly, we're committed to providing reliable, high-quality digital loyalty card services to all our customers. This Fair Usage Policy ensures that our platform remains fast, secure, and available for everyone by establishing reasonable usage guidelines.

We believe in transparency and want you to understand what constitutes normal usage versus activities that might impact service quality for other users.

What is Fair Usage?

Fair usage means using Stamperly's services in a way that's reasonable, legitimate, and doesn't negatively impact other users.

Fair usage includes normal business operations such as:

Creating and managing loyalty cards for legitimate business purposesIssuing stamps and rewards to genuine customersSending reasonable promotional messages to opted-in customersAccessing analytics and reports for business insightsUsing integrations and API calls for legitimate business automation

Customer Management

Acceptable Use

Genuine customer registrationsLegitimate stamp issuanceReasonable customer data exportsNormal customer support activities

Prohibited Activities

Creating fake customer accountsBulk importing invalid customer dataSharing customer data inappropriately

Messaging & Notifications

Acceptable Use

Relevant promotional messagesReward notificationsBusiness updates to customersReasonable message frequency

Prohibited Activities

Spam or unsolicited messagesExcessive message frequencyMessages unrelated to your businessSending messages to non-customers

API & Integrations

Acceptable Use

Reasonable API call volumesLegitimate business integrationsProper error handlingFollowing rate limits

Prohibited Activities

Excessive API requestsAttempting to bypass rate limitsUsing APIs for unauthorized purposesSharing API credentials

Platform Security

Acceptable Use

Secure account managementProper staff access controlsRegular password updatesReporting security issues

Prohibited Activities

Attempting to breach securityUnauthorized access attemptsSharing login credentialsReverse engineering our platform

Reasonable Usage Limits

While we don't impose strict limits, these guidelines help ensure fair usage across all plans.

Starter Plan

• Up to 1,000 customers per card
• 50 messages per day
• 1,000 API calls per day
• Standard support response

Pro Plan

• Up to 5,000 customers per card
• 200 messages per day
• 5,000 API calls per day
• Priority support response

Business Plan

• Up to 25,000 customers per card
• 1,000 messages per day
• 25,000 API calls per day
• Premium support response

Note: These are guidelines, not hard limits. If your legitimate business needs exceed these thresholds, please contact us to discuss your requirements.

Monitoring and Enforcement

We continuously monitor our platform to ensure optimal performance and security for all users. Our monitoring includes:

Automated systems that detect unusual usage patternsRegular security scans and performance monitoringCustomer feedback and abuse reportsManual reviews when necessary

If we detect usage that violates this policy, we may take the following actions:

We'll contact you to discuss the issue and provide guidanceWe may temporarily limit certain featuresIn severe cases, we may suspend your accountAccount Termination for repeated violations or malicious activity

Transparency & Support

We believe in open communication. If we need to suspend your service for fair usage reasons, we will:

Provide a clear explanation of the issueProvide relevant usage dataOffer options to resolve the issueHelp you adjust your plan if your needs have grown

If you feel that your legitimate business activities might exceed these guidelines, or if you have any questions regarding this Fair Usage Policy, please contact us:

Via email at support@stamperly.comThrough the in-app Support panelBy contacting your Customer Success Manager (for Enterprise customers)