Fair Usage Policy

Our commitment to providing reliable service for all Stamperly users while maintaining platform integrity.

Last updated: December 2024

Our Commitment

At Stamperly, we're committed to providing reliable, high-quality digital loyalty card services to all our customers. This Fair Usage Policy ensures that our platform remains fast, secure, and available for everyone by establishing reasonable usage guidelines.

We believe in transparency and want you to understand what constitutes normal usage versus activities that might impact service quality for other users.

What is Fair Usage?

Fair usage means using Stamperly's services in a way that's reasonable, legitimate, and doesn't negatively impact other users.

Fair usage includes normal business operations such as:

Creating and managing loyalty cards for legitimate business purposesIssuing stamps and rewards to genuine customersSending reasonable promotional messages to opted-in customersAccessing analytics and reports for business insightsUsing integrations and API calls for legitimate business automation
Customer Management

Acceptable Use

Genuine customer registrationsLegitimate stamp issuanceReasonable customer data exportsNormal customer support activities

Prohibited Activities

Creating fake customer accountsBulk importing invalid customer dataSharing customer data inappropriatelySharing customer data inappropriately
Messaging & Notifications

Acceptable Use

Relevant promotional messagesReward notificationsBusiness updates to customersReasonable message frequency

Prohibited Activities

Spam or unsolicited messagesExcessive message frequencyMessages unrelated to your businessSending messages to non-customers
API & Integrations

Acceptable Use

Reasonable API call volumesLegitimate business integrationsProper error handlingFollowing rate limits

Prohibited Activities

Excessive API requestsAttempting to bypass rate limitsUsing APIs for unauthorized purposesSharing API credentials
Platform Security

Acceptable Use

Secure account managementProper staff access controlsRegular password updatesReporting security issues

Prohibited Activities

Attempting to breach securityUnauthorized access attemptsSharing login credentialsReverse engineering our platform
Reasonable Usage Limits

While we don't impose strict limits, these guidelines help ensure fair usage across all plans.

Starter Plan

  • • Up to 1,000 customers per card
  • • 50 messages per day
  • • 1,000 API calls per day
  • • Standard support response

Pro Plan

  • • Up to 5,000 customers per card
  • • 200 messages per day
  • • 5,000 API calls per day
  • • Priority support response

Business Plan

  • • Up to 25,000 customers per card
  • • 1,000 messages per day
  • • 25,000 API calls per day
  • • Premium support response

Note: These are guidelines, not hard limits. If your legitimate business needs exceed these thresholds, please contact us to discuss your requirements.

Monitoring and Enforcement

We continuously monitor our platform to ensure optimal performance and security for all users. Our monitoring includes:

Automated systems that detect unusual usage patternsRegular security scans and performance monitoringCustomer feedback and abuse reportsManual reviews when necessary

Enforcement Actions

If we detect usage that violates this policy, we may take the following actions:

Warning: We'll contact you to discuss the issue and provide guidance
Temporary Restrictions: We may temporarily limit certain features
Account Suspension: In severe cases, we may suspend your account
Account Termination: For repeated violations or malicious activity

We always prefer to work with customers to resolve issues rather than restrict access. Most concerns can be resolved through communication and adjustment of usage patterns.

Questions or Concerns?

We're here to help you understand and comply with our Fair Usage Policy.

If you have questions about this policy or need clarification about your usage, please don't hesitate to contact us:

Email Support

support@stamperly.com

Response within 24 hours

Help Center

Visit our documentation

Self-service resources

Policy Updates

We may update this Fair Usage Policy from time to time to reflect changes in our services, technology, or legal requirements. When we make significant changes, we'll notify you via:

Email notification to your account email addressIn-app notifications in your Stamperly dashboardUpdates on our website and documentation

Continued use of Stamperly after policy updates constitutes acceptance of the revised terms.

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