Refund Policy

1. Overview

Stamperly ("Service") is operated by GrowthMaker, LLC ("Company", "we", "us"). This Refund Policy explains how billing, cancellation, and refunds work for Stamperly subscriptions. It forms part of our Terms of Service.

2. Free Plan and Trial Before You Pay

Stamperly offers a free plan at no cost, with no credit card required. You can create your card, share it with customers, and give stamps on the free plan for as long as you like. We encourage you to use the free plan to make sure Stamperly is right for your business before subscribing to a paid plan.

3. Billing

Paid plans are paid monthly in advance. Your billing currency is based on your business country and is shown before you pay. We do not store your card or payment details.

• Outside Indonesia: paid plans are a monthly subscription that renews automatically. Payments are processed securely by Stripe.
• Indonesia: paid plans are prepaid one month at a time through DOKU, by QRIS, virtual account, e-wallet, or at Alfamart or Indomaret. They do not renew automatically. We email you 7 days and 1 day before your paid month ends so you can pay for the next one.

4. Cancellation

There are no lock-in contracts and no cancellation fees. On a Stripe subscription, you can cancel at any time from the Billing page in your dashboard. A prepaid plan from Indonesia has nothing to cancel: if you don't pay for the next month, it simply ends, with a 3-day grace period after the end date before paid features turn off.

• When you cancel, your paid features stay active until the end of the billing period you have already paid for.
• You will not be charged again after that period ends.
• After the period ends, your account returns to the free plan. Your cards and customer data stay intact, but you drop back to the free plan's limits and paid features turn off.

5. Refunds

Subscription fees are non-refundable except as required by law. Because you can cancel at any time and keep access until the end of the paid period, we do not offer prorated refunds for unused time, including if you forget to cancel before a renewal.

We will issue a full refund of the affected charge when:

• You were charged twice for the same billing period.
• You were charged after cancelling your subscription and your paid period had already ended.
• A technical error on our side prevented you from using the paid features you paid for, and we were unable to resolve it.
• A refund is required by the consumer protection laws that apply to you.

6. How to Request a Refund

1. Email hi@stamperly.com or chat with us using the chat button on our website or in your dashboard.
2. Include the email address on your Stamperly account, the invoice or charge date, and a short description of the issue.
3. We review every request and reply within 2 business days. Approved refunds are returned to the original payment method. Depending on your bank or card issuer, it can take 5 to 10 business days for the money to appear.

7. Chargebacks

Please contact us before opening a dispute with your bank. Chargebacks take longer to resolve than a direct request, and we can usually fix a billing problem much faster ourselves.

8. Data After Cancellation

Cancelling a subscription never deletes your data: your account returns to the free plan with your cards and customers intact. Data is only deleted when you delete your account, as described in our Terms of Service. You can export your data at any time.

9. Changes to This Policy

We may update this policy from time to time. Changes take effect when posted on this page, and continued use of the Service after that means you accept the updated policy.

10. Contact

Questions about billing or refunds? Contact us at hi@stamperly.com or by mail at GrowthMaker, LLC, 1111b South Governors Avenue, Dover, DE 19904, US.